Creating a safe and welcoming environment

Refugees need to feel safe and secure if they are to overcome the many obstacles they face when rebuilding their lives.

A workplace that promotes an inclusive ethos in all areas of its work is important. Although there is usually only a short time available for consultations, patients also spend time in the reception and waiting areas of health care settings. For people new to a locality and perhaps isolated from their own community, a safe environment, warm greeting and time spent listening will be important. Access to interpretation is important. The language and communication area of this website gives more information on this.

Health professionals need opportunities to develop understanding of the experiences of refugees, and supporting good relationships will go some way to achieving this.